Terms of Service

Vueltika (vueltika.com) is an online store selling prepaid travel eSIM data plans, operated from Uruguay. We are a reseller: the plans we sell are provisioned through a third-party wholesale eSIM provider that operates the underlying service. By placing an order you accept these terms.

We sell data-only travel eSIM plans. They do not include a phone number, calls or SMS. Each plan has the data amount, validity period and coverage shown on its product page before you buy.

All prices are in US dollars (USD). You can pay with Mercado Pago or by bank transfer to the account shown on your order page. Your order is confirmed once we confirm the payment.

Delivery is 100% digital — there is nothing physical to ship. Once payment is confirmed, your eSIM (QR code and activation code) appears on your order page and is sent to your email, normally within a minute for Mercado Pago payments. Bank transfers are delivered after we confirm the transfer, usually within a few hours.

It is your responsibility to check, before buying, that your phone is eSIM-compatible and carrier-unlocked. Our Help & FAQ explains how to check in under a minute. A carrier-locked phone will install the eSIM but refuse to use it — and an installed eSIM cannot be refunded (see below).

If your eSIM has not been installed or activated, you can ask for a full refund — just contact us with your order reference.

Once the eSIM has been installed or activated, it cannot be returned to our provider, so we cannot refund it, except where the law requires otherwise. If your eSIM genuinely never works and the troubleshooting steps in our Help & FAQ don't fix it, contact us and we'll make it right.

Support is self-serve first: most questions are answered in the Help & FAQ. For everything else, contact us by email. We answer on a best-effort basis and do not guarantee response times.

The service depends on third-party mobile networks and providers that we do not control, so we cannot guarantee uninterrupted coverage, availability or speed at your destination. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order.

We may update these terms from time to time. The version published on this page at the time you place your order is the one that applies to it.

These terms are governed by the laws of Uruguay.

Questions about these terms: orders@vueltika.com.